Terms and conditions

TERMS AND CONDITIONS

  1. INTRODUCTION:

Welcome to hypnozan.co.uk (the "Website"), where we provide access to a variety of high-quality food supplements and cosmetics (the “Products”). These Agreement (the "Agreement") govern the use of our Website and the purchase of our products. The Website is operated by Vox Pharmaceutica GmbH ("We," "Us," or "Our"), a reputable company registered in Germany with its headquarters located at Schönhauser Allee 163, 10435 Berlin.

We invite you (“you,” “your,” or “Customer”) to explore our offerings and make informed decisions about your purchases. However, it's essential to understand that by accessing our Website and making a purchase, you are entering into a legally binding Agreement with us. This Agreement outlines the rights and responsibilities of both parties, and it is crucial that you carefully read and understand these terms before using our Website.

If, for any reason, you do not agree with or cannot comply with any part of this Agreement, we kindly ask that you refrain from using our Website. Your use of our Website indicates your acceptance of these terms and your commitment to abiding by them. We value transparency and openness, and we are here to provide you with a seamless and secure online shopping experience.

Please take the time to review the entirety of this Agreement to ensure you have a clear understanding of how our business operates and what to expect when engaging with us. If you have any questions or require clarification on any aspect of this Agreement, we encourage you to contact our dedicated customer service team. Thank you for choosing hypnozan.co.uk. We look forward to serving your needs and ensuring that your shopping experience with us is exceptional.

 

  1. DEFINITIONS AND INTERPRETATION
    • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

“Business Day”

means, any day other than a Saturday, Sunday or bank holiday;

“Calendar Day”

means any day of the year;

“Contract”

means the contract for the purchase and sale of Goods, as explained in Clause 4;

“Goods”

means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);

“Month”

means a calendar month;

“Price”

means the price payable for the Goods;

“Special Price”

means a special offer price payable for Goods which We may offer from time to time;

“Order”

means your order for the Goods;

“Order Confirmation”

means Our acceptance and confirmation of your Order;

 

  1. ELIGIBILITY, ORDERS AND PAYMENTS:
    • In order to place an order with hypnozan.co.uk, you must be at least 18 years old, or if you are under 18, you must use the Website and make purchases under the supervision of a parent or legal guardian.
    • Prices for our products are listed in GBP (Great British Pounds). All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment in full from you.
    • We offer various payment methods, which are subject to change as indicated on the Website. We reserve the right to add or remove any payment method at our discretion. It is your responsibility to ensure that your selected payment method is valid and has sufficient funds to complete the purchase. You can find out all payment methods and conditions in the section Payments and Shipping.
    • Your order will be considered final only when payment is successfully confirmed. We reserve the right to refuse or cancel any order, for example, in the event of:
  2. Unavailability of the product.
  3. Errors or inaccuracies in product descriptions or pricing.
  4. Suspected fraudulent activity.
  5. Non-compliance with these Agreement.
  6. Failure to make a valid payment.
    • We will make reasonable efforts to notify you in case your order is cancelled, and any payments made for cancelled orders will be promptly refunded. Please note that the final decision to accept or decline an order rests with us.

 

 

 

  1. CONTRACT:
    • When you place an order on the Website, you are making an offer to purchase the products listed in your order. This offer is subject to these Agreement.
    • The contract between you and Vox Pharmaceutica GmbH is formed when we accept your offer. Acceptance occurs when we confirm your order and provide you with an order confirmation and a unique order reference number. Please note that this confirmation is sent to the email address you provide during the checkout process.
    • Upon acceptance of your order, you will receive an order confirmation email. Please review this email carefully to ensure that all order details, including product descriptions, quantities, prices, and shipping information, are correct. If you find any discrepancies, please contact our customer service immediately for clarification or correction.
    • Subject to Clause 2.4, we reserve the right to refuse or cancel any order at our discretion.

 

  1. ORDERS
    • All Orders for Goods made by you will be subject to these Terms and Conditions.
    • You may change your Order at any time before We despatch the Goods by contacting Us info@hypnozan.co.uk.
    • If your Order is changed We will inform you of any change to the Price in writing.
    • You may cancel your Order at any time before We despatch the Goods by contacting Us. If you have already paid for the Goods, the payment will be refunded to you within 14 Business Days.

 

  1. CUSTOMERS RIGHT TO CANCEL ORDER

 

  • According to "Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" you can cancel the order within 14 days after the order confirmation. All conditions and exceptions can be found in the official text of the legislation https://www.legislation.gov.uk/uksi/2013/3134/made.

 

  1. FAULTY, DAMAGED OR INCORRECT GOODS
    • By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact our customer service team info@hypnozan.co.uk as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.
    • Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above. If you do not wish to reject the Goods, or if the 30 Calendar Day period has expired, you may request that the Goods are replaced. Within the first six months after you have received the Goods, you are entitled to a replacement unless We can prove that the defect was not present at the time you bought the Goods. After the first six months, you must prove to Us that the defect was present at the time of purchase in order to qualify for a replacement. We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you. In some cases, if replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. other product) or a full refund.
    • If you request a replacement during the first 30 Calendar Day period, that period will be suspended while We carry out the replacement and will resume on the day that you receive the replacement. If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days.
    • Please note that you will not be eligible to claim under this Clause if We informed you of any faults, damage or other problems with the Goods before your purchase of them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause merely because you have changed your mind. Please refer to Our Returns and Refunds Policy for details of what to do if you change your mind.
    • To return Goods to Us for any reason under this Clause, you may return them to Us by post or another suitable delivery choice. If the returning method we offer will be convenient for you, we'll create and provide you with a return label. If the return method offered by us does not suit you, you can return it in other ways. Once we receive the returned Goods, we will process the refund back to your original payment method. We will be fully responsible for the costs of returning Goods under this Clause and will reimburse you where appropriate.
    • Refunds (whether full or partial, including reductions in price) under this Clause will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.
    • Any and all refunds issued under this Clause will include all delivery costs paid by you when the Goods were originally purchased.
    • For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

 

  1. INTELLECTUAL PROPERTY:
    • All content available on the Website, including but not limited to text, images, logos, graphics, audio, and video (collectively referred to as "Content"), is the exclusive property of Vox Pharmaceutica GmbH or its licensors. This Content is protected by various intellectual property rights, including copyright, trademark, and other relevant laws.
    • Subject to compliance with these Agreement, we grant you a limited, non-exclusive, non-transferable license to access and use the Content for personal and non-commercial purposes.
    • Except as expressly permitted by these Agreement or by written consent from us, you are expressly prohibited from:
  2. Copying, reproducing, or distributing the Content.
  3. Modifying, altering, or creating derivative works based on the Content.
  4. Removing, altering, or obscuring any copyright or trademark notices.
  5. Using the Content for commercial purposes without our prior written consent.
    • If you wish to use any Content from the Website for purposes beyond the scope of this limited license, you must obtain our prior written consent. Please contact us at info@hypnozan.co.uk for any such requests.
    • We take the protection of our intellectual property rights seriously. If you become aware of any unauthorized use of our Content or believe your own intellectual property rights are being violated on our Website, please contact us immediately at info@hypnozan.co.uk so that we can take appropriate action.

 

  1. USER ACCOUNTS:
    • When you create a user account on the Website, you will be required to provide accurate and complete information, including a valid email address, a secure password, and any other details we may request. This information is used to establish and manage your account.
    • You are responsible for safeguarding the login credentials associated with your account. This includes your chosen password and any other security information. Please take the following precautions to ensure the security of your account:
  2. Choose a strong and unique password that is not easily guessable.
  3. Do not share your login credentials with others.
  4. Regularly update and change your password for added security.
  5. Use secure and trusted devices and networks when accessing your account.
    • Any activity, actions, or transactions conducted on your user account are your responsibility. You must notify us immediately if you suspect any unauthorized use or security breaches related to your account. We are not liable for any loss or damage resulting from unauthorized access or use of your account.
    • We reserve the right to terminate or suspend your user account at our discretion, including in cases of violations of these Agreement, suspicious account activity, or for any other reason deemed necessary to protect the security and integrity of our Website.
    • It is your responsibility to ensure that the information stored in your user account is accurate and up-to-date. Please make necessary updates promptly, including changes to your contact information and shipping address.
    • We recommend being cautious when providing third-party applications or websites access to your user account. Any actions performed through third-party integrations are also considered your responsibility.

 

  1. ACCEPTABLE USE:
    • You agree to use the Website in a responsible and ethical manner, adhering to all applicable laws and these Agreement. In connection with your use of the Website, you expressly agree not to engage in any of the following activities:
  2. Transmit, publish, or distribute any content that is unlawful, harmful, defamatory, infringing, abusive, harassing, threatening, obscene, or otherwise objectionable.
  3. Violate or infringe upon the intellectual property rights of Vox Pharmaceutica GmbH or any third party, including but not limited to copyright, trademark, or patent rights.
  4. Attempt to gain unauthorized access to any part of the Website or any associated systems or networks.
  5. Use the Website for any purpose that could compromise its security or functionality.
  6. Introduce or transmit any viruses, malware, or other malicious software.
  7. Engage in any activity that could lead to unauthorized disclosure or use of personal data or confidential information.
  8. Post or transmit unsolicited commercial messages or spam.
  9. Impersonate any person or entity or engage in false representation of your affiliation with any person or entity.
  10. Engage in any activity that violates the privacy rights or other legal rights of individuals or entities.
    • We reserve the right to monitor and enforce compliance with these acceptable use guidelines. Failure to comply may result in account suspension, termination, or legal action, as deemed necessary.
    • If you believe that a user has violated this Acceptable Use Clause, please report the violation to info@hypnozan.co.uk. We take violations seriously and will investigate and take appropriate actions as needed.

 

  1. LIMITATION OF LIABILITY:
    • To the fullest extent permitted by applicable law, Vox Pharmaceutica GmbH, its directors, officers, employees, agents, and affiliates (collectively referred to as "we," "us," or "our") disclaim any and all liability for indirect, incidental, or consequential damages arising from the use of our Website or products.
    • "Indirect," "incidental," and "consequential" damages include, but are not limited to, the following:
  2. Loss of profits, revenue, or anticipated savings.
  3. Business interruption or loss of business opportunity.
  4. Loss of data or information.
  5. Costs incurred for the replacement of goods or services.
  6. Loss of reputation or goodwill.
  7. Any other intangible or unforeseeable losses.
    • Nothing in this Agreement shall limit or exclude the liability of either party for death or personal injury resulting from negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law. This limitation of liability does not affect your statutory rights as a consumer under applicable consumer protection laws. To the extent that such rights cannot be excluded or limited by these Agreement, they shall prevail.
    • The Customer acknowledges and agrees that the total liability of Vox Pharmaceutica GmbH, its officers, directors, employees, agents, and affiliates, for any and all claims, losses, damages, liabilities, costs, or expenses, whether in contract, tort, or otherwise, arising out of or in connection with this Agreement, shall not exceed the total amount paid by the Customer (if any) for the order causing the claim.
    • You are encouraged to take all reasonable precautions to avoid or mitigate any potential damages, including but not limited to losses or interruptions resulting from the use of our Website or products.
    • We make every effort to maintain the functionality and accessibility of our Website. However, we are not liable for any technical issues that may interrupt access to the Website or affect the ordering process. Technical issues may include, but are not limited to, the following:
  8. Website downtime or unavailability.
  9. Slow loading times or performance issues.
  10. Errors or inaccuracies in product descriptions or pricing.
  11. Payment processing issues.
  12. Data transmission or communication failures.
  13. Security breaches or cyberattacks.
  14. Any other unforeseen technical problems.
    • While we strive to provide a secure and reliable online shopping experience, you are encouraged to take necessary precautions to mitigate the potential impact of technical issues. This includes, but is not limited to, saving copies of your orders, contacting our customer service for assistance, and using updated and secure devices and networks.
    • By using our Website and purchasing our products, you acknowledge and agree to this limitation of liability. It is a fundamental part of our Agreement, and your use of our Website indicates your understanding of and consent to this provision.
    • The Customer agrees to indemnify, defend, and hold harmless Vox Pharmaceutica GmbH, its officers, directors, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with:
  15. Any breach of this Agreement by the Customer.
  16. Any negligent or willful act or omission by the Customer, its employees, agents, or representatives.
  17. Any claim, suit, or demand brought by any third party arising from the Customer’s use or misuse of our Website or activities related to this Agreement.

 

  1. DISCLAIMER OF WARRANTIES:
    • Our products are not intended to treat, cure, or prevent any disease, nor is the information supplied in our Website or other promotional material intended to replace the individual advice available from your doctor. If you have a recurring health problem that worries you, always tell your doctor. If you are taking a prescription medicine, please consult your doctor or pharmacist before taking our products. If you experience an adverse reaction, stop taking our products and seek medical advice.
    • We want to emphasize that the effectiveness of the products we offer on our Website may vary from person to person. As a result, we make no warranties or guarantees regarding the effectiveness of these products in achieving specific outcomes or results.
    • Before using any of our products, especially if you have underlying health conditions, are pregnant or nursing, or are taking medication, we strongly recommend that you consult with a qualified healthcare professional. This is particularly important if you have concerns or questions about the suitability of our products for your individual circumstances.
    • You acknowledge that you are solely responsible for assessing whether a product is suitable for your specific health and wellness needs. Any information or guidance we provide on the Website is intended for general informational purposes and should not be considered as a substitute for professional medical advice or diagnosis.
    • While we aim to provide high-quality and safe products, it is essential to consider your health and safety as a top priority. You should carefully read all product information, labels, and instructions before using any product purchased through our Website.
    • Any recommendations provided by a healthcare professional should be followed diligently. If you experience any adverse effects or have concerns about the products, cease use immediately and consult with a healthcare professional.

 

  1. GOVERNING LAW AND JURISDICTION:
    • This Agreement is governed by English law. The interpretation, validity, and performance of this Agreement shall be in accordance with the laws of England and Wales.
    • Any disputes arising from this Agreement, including but not limited to disputes regarding its interpretation, validity, or performance, shall be subject to the exclusive jurisdiction of the English courts. You agree that the English courts have sole authority to hear and decide on any legal matters related to this Agreement.
    • While the exclusive jurisdiction of English courts is established, we are open to alternative dispute resolution methods, including arbitration or mediation, to resolve any disputes in an efficient and amicable manner. Such methods may be considered by both parties before pursuing litigation in the English courts.

 

 

  1. AMENDMENTS:

We reserve the right to amend this Agreement at any time. Any changes will be posted on the Website. It is your responsibility to review this Agreement periodically.

 

  1. FORCE MAJEURE:

Neither Party shall be liable for any failure or delay in the performance of its obligations under this Agreement if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, labour disputes, natural disasters, government actions, or any other force majeure event. In such cases, the affected Party's obligations shall be suspended for the duration of the force majeure event.

 

  1. NOTICES:
    • All official notices and communications related to this Agreement and your use of the Website will be sent electronically to the email addresses you provided during the checkout process. Notices sent to use should sent to the general information email address: info@hypnozan.co.uk.
    • Notices sent to the email addresses provided during the checkout process will be considered as received when sent, regardless of whether they are opened or read. It is your responsibility to maintain an updated and active email address where you can receive such notices.
    • We may, at our discretion, use other methods of communication or notification as necessary, including postal mail or phone contact, in cases where such methods are more appropriate or efficient.
  2. MODIFICATIONS TO THE WEBSITE:
    • We reserve the right to make changes, modifications, or updates to the Website, its content, and the products offered without prior notice. These changes may include, but are not limited to, alterations in product listings, pricing, website features, or any other aspects related to our services.
    • We also retain the right to discontinue the Website, its content, or specific products without notice. In such cases, we will make reasonable efforts to inform users of any discontinuations or significant changes.
    • We are not liable for any inconveniences, disruptions, or losses that may result from modifications, updates, or discontinuations. It is your responsibility to stay informed of any changes by reviewing the Website regularly.
    • We encourage users to stay informed about product availability and any modifications by visiting the Website and reviewing our product listings and relevant information. If you have any concerns or questions about specific products or services, please feel free to contact our customer service team.

 

  1. ENTIRE AGREEMENT:

This Agreement constitutes the entire and comprehensive understanding between you and Vox Pharmaceutica GmbH. It supersedes any prior agreements, arrangements, or understandings, whether oral or written, related to the subject matter of this Agreement.

 

 

  1. CONTACT INFORMATION:

If you have questions about these terms or need to contact us for any reason, please use the following information:

  • Customer Service Number: +447553287526 (09:00 - 17:00 on working days)
  • Email for Order Enquiries: info@hypnozan.co.uk