Return & Refund Policy

Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order with us within 14 days without giving any reason.

Cancellation Period:
The cancellation period will expire 14 days from the day you receive your goods.
If your order consists of multiple shipments, the 14-day period begins once you receive the final shipment.

How to Exercise Your Right to Cancel:
To cancel your order, you must inform us of your decision by sending an email to:
✉️ Email: info@hypnozan.co.uk
In your email, please include:
Your full name
Order number
Date of purchase
Product name
Reason for cancellation (optional)

Return of Goods:
You must return the goods to us within 14 days of notifying us of the cancellation.
The items should be returned in their original packaging and in unused condition, unless the goods are faulty.
The return address is:
 1 Springwood Dr,
 Braintree CM7 2YN,
 United Kingdom

Refund Process:
Upon receiving the returned items in satisfactory condition, we will process your refund within 3 business days.
The refund will include the cost of the goods and the standard delivery cost.
Additional delivery upgrades (e.g., express shipping) are not refundable.
The refund will be processed using the same payment method you used for the original transaction.

Exceptions to the Right to Cancel:
The right to cancel does not apply to the following:
Products that are sealed for health protection or hygiene reasons if they are unsealed after delivery.
Products that have been custom-made or personalized for you.
Products that are perishable or have a short shelf life.
Digital products after they have been downloaded or accessed.

Refund Process:
Once your returned item is received at our warehouse, we will process your refund within 3 business days.
The refund will be issued to the original payment method.
You will receive a confirmation email once the refund has been completed.

30-Day Product Satisfaction Guarantee:
Separately from the statutory right to cancel above, we may offer a 30-Day Product Satisfaction Guarantee. Where offered, it applies to a first-time buyer’s first order and runs for 30 days from the date that order is placed.
The guarantee covers one item per order. If your order contains more than one item (for example a bundle or a multi-bottle offer), you may open and try one item and still claim a refund for that item, no questions asked.
The remaining items in a multi-item order are refundable under this guarantee only if they are returned to us unopened, unused and in their original sealed packaging.
The guarantee may be used once per customer. If you have already claimed under it, it does not apply to any later order.
If your order included a promotional benefit — for example a free gift, a free additional product, a free upgrade, a voucher or a coupon — that benefit must be returned to us together with the product when you claim under the guarantee. If it is not returned, the guarantee does not apply and your claim will be handled under the standard terms above.
This guarantee is offered in addition to, and does not affect, your statutory rights, including the 14-day right to cancel set out at the top of this page.

Exchange Option:
If you would like to exchange the product instead of a refund, please indicate this when contacting our customer service team.
Exchanges are processed as soon as the returned product is received.

How to Submit a Return Request:
To initiate a return, please contact our Customer Service Team:
Phone: +44 7767 792023
✉️ Email: info@hypnozan.co.uk
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (UK Time) to assist you with the process.

Important Notes:
Returns must include proof of purchase (order confirmation or invoice).
If the product is faulty or damaged upon arrival, please contact us immediately for further instructions.