Frequently asked questions

Orders, delivery, returns


How can I return an order?

All information about returning an order can be found here.


How do I check the status of my order?

All information about ordering can be found here.


Who bears the costs for the return shipment?

If your return meets the requirements (according to our return policy), we will create and provide you with a free [postal courier] return label.

 

Once we have received the returned items, we will arrange a refund via your original payment method.


When and how do I get my money back?

Once we have received the returned items, we will refund the amount for the returned goods and send you a notification by email. This may take 3-5 working days from the date we receive the return.


Who can I contact if I have any questions?

You are welcome to send us a message to info@hypnozan.co.uk or contact us at +447767792023


Product information and packaging


What measures do you take to ensure the quality of your food supplements?

Our food supplements are quality tested to meet the highest industry standards. We source components from reputable suppliers and each batch of products is tested in an independent German laboratory. Furthermore


Important note:

For any questions about other information that we have not answered above, the answer is:

 

For more detailed information, please contact info@hypnozan.co.uk and we will get back to you with the answer.


Are your food supplements free from allergens?

Some dietary supplements may contain common allergens. Please check the product labels (look for the main allergens in bold) or contact info@hypnozan.co.uk for more detailed information.


Where are your products manufactured?

Hypnozan product is manufactured exclusively in strictly inspected facilities. Independent laboratories in Germany regularly check the quality of our products so that you always receive a high-quality, uncontaminated product.


Does Hypnozan have to be stored in the refrigerator?

Our capsules, tablets and powders should be stored in a cool, dry place away from light, but do not need to be refrigerated. You will find all the product storage information on the packaging.


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